End the Tyranny of 24/7 Email (NYT)
|August 29, 2014||Posted by Ryan C. Fowler under Online Education Forum|
Happy Labor Day Weekend.
By CLIVE THOMPSON AUG. 28, 2014
You might envy the serene workers at Daimler, the German automaker. On vacations, employees can set their corporate email to “holiday mode.” Anyone who emails them gets an auto-reply saying the employee isn’t in, and offering contact details for an alternate, on-call staff person. Then poof, the incoming email is deleted — so that employees don’t have to return to inboxes engorged with digital missives in their absence. “The idea behind it is to give people a break and let them rest,” a Daimler spokesman told Time magazine. “Then they can come back to work with a fresh spirit.”
Limiting workplace email seems radical, but it’s a trend in Germany, where Volkswagen and Deutsche Telekom have adopted policies that limit work-related email to some employees on evenings and weekends. If this can happen in precision-mad, high-productivity Germany, could it happen in the United States? Absolutely. It not only could, but it should.
White-collar cubicle dwellers complain about email for good reason. They spend 28 percent of their workweek slogging through the stuff, according to the McKinsey Global Institute. They check their messages 74 times a day, on average, according to Gloria Mark, an authority on workplace behavior and a professor at the University of California, Irvine.
And lots of that checking happens at home. Jennifer Deal, a senior research scientist at the Center for Creative Leadership, surveyed smartphone-using white-collar workers and found that most were umbilically tied to email a stunning 13.5 hours a day, well into the evening. Workers don’t even take a break during dinner — where, other research shows, fully 38 percent check work email “routinely,” peeking at the phone under the table. Half check it in bed in the morning. What agonizes workers is the expectation that they’ll reply instantly to a colleague or boss, no matter how ungodly the hour. Hence the endless, neurotic checking, and the dread of getting in trouble for ignoring something.
So as a matter of sheer human decency and workplace fairness, reducing the chokehold of after-hours email is a laudable goal.